Analyzing the Impact of Work Events on Emotions: Exploring Dimensional Influences

Abstract

Acknowledging the pivotal role of emotions in the workplace and their profound influence on job satisfaction, performance, and overall well-being, this study addresses a significant gap in research by exploring the specific dimensions of work events and their distinct impact on emotions. Focusing on the unique context of Malaysian public universities, the article examines the intricate dynamics between workplace events and emotional responses among employees. Grounded in the Affective Events Theory, this research contends that specific work occurrences trigger emotional reactions, shaping employees’ attitudes toward their work environment. Conducted with 537 administrative staff members, the study employs linear regression analysis in SPSS version 27 to comprehensively evaluate how various dimensions of work events influence emotional responses. The findings reveal that negative interpersonal interactions, infrastructure challenges, career development issues, and organizational policies are positively linked to negative emotions. Conversely, positive interpersonal interactions were associated with positive emotions, and positive career development events were found to positively influence negative emotions. Notably, negative task-related events were found to have an adverse impact on positive emotions. Emphasizing the significance of considering diverse dimensions of work events, this study provides actionable insights for the nuanced understanding and effective management of employees’ emotions in the workplace