Adopting Systematic Review in Conceptual Digital Maturity Modelling: A Focus on Facilities Management Sector

Abstract

In the rapidly evolving digital landscape organizations must undergo digital transformation (DT) to maintain competitiveness. However, the facilities management (FM) sector lacks systematic guidance in its DT efforts. The absence of a specific digital maturity model (DMM) for the FM sector hinders its ability to effectively navigate and benchmark its DT progress. This paper aims to address this gap by proposing a conceptual maturity model tailored to the FM sector, providing a roadmap for continuous improvement in DT. The research adopts a systematic literature review (SLR) approach, utilizing content analysis to select and analyse 21 relevant papers. The SLR identifies crucial dimensions for achieving DT maturity, encompassing strategy and leadership organization, technology, process, client (end-user), people and data management. Building on these findings, a conceptual Facilities Management Digital Maturity Model (FM-DMM) is proposed. Theoretically, this study advances the understanding of DT in FM by integrating dynamic capability theory, highlighting the necessity of specific capabilities for DT maturity. Practically, the FM-DMM offers a structured framework for FM organizations to benchmark their DT progress, aiding in strategic decision-making and operational optimization. This model provides targeted guidance for successfully navigating the complex terrain of DT in the FM sector.