Understanding the Role of Digital Identity: A Conceptual Framework and Proposed Methodology for Measuring Malaysia's National Digital Identity Initiative

Authors

  • Faiz Zulkifli College of Computing, Informatics, and Mathematics, Universiti Teknologi MARA, Perak Branch, Tapah Campus, 35400 Tapah Road, Perak, Malaysia
  • Rozaimah Zainal Abidin College of Computing, Informatics, and Mathematics, Universiti Teknologi MARA, Perak Branch, Tapah Campus, 35400 Tapah Road, Perak, Malaysia
  • Mohamed Imran Mohamed Ariff College of Computing, Informatics, and Mathematics, Universiti Teknologi MARA, Perak Branch, Tapah Campus, 35400 Tapah Road, Perak, Malaysia
  • Nahdatul Akma Ahmad College of Computing, Informatics, and Mathematics, Universiti Teknologi MARA, Perak Branch, Tapah Campus, 35400 Tapah Road, Perak, Malaysia
  • Noreen Izza Arshad Department of Computer and Information Sciences, Faculty of Science and Information Technology, Universiti Teknologi Petronas, Seri Iskandar, Perak, Malaysia
  • Usman Ependi Universitas Bina Darma, Jl. A Yani No. 3 Seberang Ulu I, Palembang, 30264 Indonesia
  • Mohamad Sharmizi Ab Razak TM Bhd, Jalan Stesyen, 35400 Tapah Road, Perak, Malaysia

DOI:

https://doi.org/10.37934/araset.44.1.160168

Keywords:

Digital Identity, National Digital IdentityNational Digital Identity, Public Awareness, Public Perception, Public Acceptance, Conceptual Framework

Abstract

Malaysia is in the process of developing a National Digital Identity (NDI) system to provide citizens and residents with secure and efficient access to digital services. However, the success of the initiative depends on public awareness, perception and acceptance of the system. This paper proposes a preliminary framework for measuring public awareness, perception and acceptance of the NDI initiative in Malaysia. The framework was developed based on an extensive literature review and includes several important variables, including public awareness, perception and acceptance, as well as perceived usefulness, perceived ease of use, user experience, social influence and facilitating conditions. The proposed research design is based on a quantitative methodology using a questionnaire to collect data from a diverse sample of respondents. The proposed framework and methodology are a valuable contribution to the literature on the NDI initiative and can provide a foundation for future empirical research in this area. By using a rigorous research design, this study can provide valuable insights into the public's attitudes and perceptions towards this initiative, which can inform policy decisions and contribute to the successful implementation of the NDI initiative in Malaysia. The study contributes to the ongoing discussions on digital identity (DI) and provides valuable insights for policy makers, practitioners and researchers seeking to promote the adoption of DI systems in Malaysia and beyond.

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Author Biographies

Faiz Zulkifli, College of Computing, Informatics, and Mathematics, Universiti Teknologi MARA, Perak Branch, Tapah Campus, 35400 Tapah Road, Perak, Malaysia

faiz@tmsk.uitm.edu.my

Rozaimah Zainal Abidin, College of Computing, Informatics, and Mathematics, Universiti Teknologi MARA, Perak Branch, Tapah Campus, 35400 Tapah Road, Perak, Malaysia

rozai256@uitm.edu.my

Mohamed Imran Mohamed Ariff, College of Computing, Informatics, and Mathematics, Universiti Teknologi MARA, Perak Branch, Tapah Campus, 35400 Tapah Road, Perak, Malaysia

moham588@uitm.edu.my

Nahdatul Akma Ahmad, College of Computing, Informatics, and Mathematics, Universiti Teknologi MARA, Perak Branch, Tapah Campus, 35400 Tapah Road, Perak, Malaysia

nahdatul@uitm.edu.my

Noreen Izza Arshad, Department of Computer and Information Sciences, Faculty of Science and Information Technology, Universiti Teknologi Petronas, Seri Iskandar, Perak, Malaysia

noreenizza@utp.edu.my

Usman Ependi, Universitas Bina Darma, Jl. A Yani No. 3 Seberang Ulu I, Palembang, 30264 Indonesia

u.ependi@binadarma.ac.id

Mohamad Sharmizi Ab Razak, TM Bhd, Jalan Stesyen, 35400 Tapah Road, Perak, Malaysia

sharmizi@tm.com.my

Published

2024-04-11

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