Assessing Malaysia’s Internet of Things (IoT) Readiness Based on CREATE-IoT Key Performance Indicators

Okta Nurika; Low Tang Jung

doi:10.37934/araset.40.1.4554

Authors

Okta Nurika Green Education Centre, Faculty of Computing and Meta-Technology, Universiti Pendidikan Sultan Idris (Sultan Idris Education University), Tanjung Malim, 35900 Perak, Malaysia
Low Tang Jung Computer and Information Sciences Department, Universiti Teknologi PETRONAS, 32610 Seri Iskandar, Perak, Malaysia

DOI:

https://doi.org/10.37934/araset.40.1.4554

Keywords:

Malaysia, IoT, platform, assessment, KPI, CREATE-IoT

Abstract

The current nationwide deployment of Internet of Things (IoT) in Malaysia has never been assessed nor benchmarked against any Key Performance Indicators (KPIs). A proven IoT assessment standard called CREATE-IoT has successfully driven IoT projects in European countries, and it is hence used as a benchmarking tool in this research. The assessment that includes both technical and business perspectives concludes that 42 out of 50 KPIs (84%) in Malaysia are in the advanced state. Malaysia is thus rated as an IoT-ready country. However, rooms for improvement exist in the scopes of providing expected duration for completing an IoT service transaction to predict the level of customer satisfaction when using the service – and the ability to produce IoT sensors and devices locally to have sustainable, scalable, and economical continuous IoT deployments.