Measuring User Satisfaction: Open Source LMS Mobile Application as a Learning Technology

Abstract

Online learning has become the choice to be implemented in various schools, due to the development of IT technology and the post-covid 19 pandemic making online learning increasingly popular to implement. Mobile Learning Management System is the most dominant used in online learning. This study aims to analyse the level of satisfaction of SMA and SMK teachers in West Sumatra in using the open source Mobile LMS in learning. Currently, teachers in supporting the learning process in their respective schools are still using the open source Mobile LMS with different platforms, some are using Google Classroom, Edmodo, and WhatsApp. Measuring satisfaction with the application of open source Mobile LMS was carried out using the use questionnaire method and structured interviews, to measure useability which consists of four categories, namely usefulness, ease of use, ease of learning and satisfaction. The analysis uses descriptive statistics, where the data is described in the form of tables and diagrams. From the results of data processing, it was found that on average teachers using open source LMS did not support learning at school because the LMS used did not accommodate learning and was not yet integrated, so that monitoring of the learning process of each teacher had not been carried out optimally. Shown by the results of each usefulness category 63%, ease of use 65%, ease of learning 60% and satisfaction 64%. They gave an unfavourable response because they were not as needed (usefulness), they were not easy to use (ease of use), they were not understood to be used (ease of learning) and they did not feel satisfied (satisfaction) while using the open source LMS.