Exploring the Landscape of Decision Support Systems: A Comprehensive Review of Implementations and Key Characteristics

Azliza  Yacob; Aimi Dalila  Roslim; Syahrul Fahmy  Abdul Wahab; Izzah Inani  Abdul Halim; Zirawani  Baharum; W. Mohd Amir Fazamin  W. Hamzah; Dewi  Nasien

doi:10.37934/araset.51.1.141149

Authors

Azliza Yacob University College TATI, Kemaman, Terengganu, Malaysia.
Aimi Dalila Roslim University College TATI, Kemaman, Terengganu, Malaysia.
Syahrul Fahmy Abdul Wahab University College TATI, Kemaman, Terengganu, Malaysia
Izzah Inani Abdul Halim University College TATI, Kemaman, Terengganu, Malaysia
Zirawani Baharum Universiti Kuala Lumpur, Malaysia
W. Mohd Amir Fazamin W. Hamzah Universiti Sultan Zainal Abidin, Kuala Terengganu, Terengganu, Malaysia
Dewi Nasien Institut Bisnis dan Teknologi Pelita Indonesia, Pekan Baru, Riau, Indonesia.

DOI:

https://doi.org/10.37934/araset.51.1.141149

Keywords:

Decision support system, DSS, implementations, characteristics, technologies, sustainable development goals (SDGs)

Abstract

In today's complex business landscape, organizations grapple with data overload and dynamic decision environments. This necessitates the implementation of decision support systems (DSS) for effective decision-making. DSSs have become an attractive option for organizations for making decisions in the current digital age of management systems. DSS are used for a variety of reasons across different industries and contexts which also provide individuals, teams and organizations with the tools, information, and insights they need to make informed and effective decisions. The purpose of this study is to review the characteristics of DSS and how it is being used in various areas. The uses of DSS can be divided in multiple sectors such of medical, forest management, education, and business development. This paper will hopefully be a valuable contribution to the ingoing discussion about decision support systems and their impact on sustainable development in organisations.