User Experience of Augmented Reality Applications for Future Studies: A Thematic Review

Abstract

Augmented reality (AR) is the most remarkable interactive media version that integrates the latest media technology. Nevertheless, this technology is associated with several problems such as erratic lighting, which jeopardises the users’ experience. Thus, this study aims to investigate the pattern and trends of user experience of AR applications for future research. Relevant articles retrieved from two databases (Scopus and Science Direct) were subjected to qualitative data analyses to identify the pattern and trends of users’ experience of AR applications. Overall, 24 articles were included in the final analysis. Results reflected users have a better user experience after using the AR applications. AR applications assisted users to understand abstract and complex concepts while satisfying and encouraging users’ interest in an object or a subject. The use of AR application was easy to learn, easy to use, interesting, and perceived to be useful. Future researchers can refer to the pattern analysis presented in this review, particularly in terms of users and the context of use. Users’ perspectives need to be considered for the development of AR applications in the future to facilitate better user experience.