Model for Optimizing Human Resources Performance in the Banking: Analytical Hierarchy Process Method

Abstract

Human resources are one of the factors that greatly influence a company's success, for this reason this research was conducted, namely building a model for measuring human resources in the banking sector. This research uses a qualitative method with random judgment sampling, namely selecting samples with criteria that are appropriate to the banking sector, data processing methods using the Analytical Hierarchy Process, namely looking for weights and rankings of criteria and sub-criteria, from this research four main criteria and twelve sub-criteria, and the sub-criterion with the highest weight is the Training Instruction sub-criterion 0.395, while the lowest weight sub-criteria is People Orientation with a value of 0.247. By creating this model, it is hoped that banks can fulfil decent work and increase economic growth.