A Systematic Literature Review on AI-Powered Chatbot for Universities

Abstract

This systematic review examines how AI-powered chatbots can transform university services while tackling the challenges of implementation. Through a thorough analysis of various research articles, we uncover both the advantages and problems related with integrating these chatbots into universities environments. Following strict guidelines for literature selection and evaluation, our review methodically ensures the reliability of our findings. By exploring key research questions, we investigate how AI chatbots streamline student inquiries, identify barriers to their effective use and suggest areas for further study. By shedding light on the complex landscape of AI chatbots in universities, this review aims to offer insights into the potential of AI-powered chatbots to enhance educational experience. Ultimately, our goal is to facilitate informed discussions and guide strategic initiatives for maximizing the benefits of AI-powered chatbots in universities.